What are the differences and similarities between the Ferris mowers?
Can I purchase my Ferris mower and/ or parts direct from the factory?
What should I do to get the most from my Ferris mower?
What and where can I find prices on the different Ferris products?
What is the resale or trade-in value of my used Ferris mower?
How do I become a Ferris authorized dealer?
Are trailer hitches available for zero turns?
Are there different seat options available for zero turns?
Service:
What is the warranty on my new Ferris mower?
What is the warranty on my used Ferris mower?
Why should I use genuine Ferris OEM parts?
How can I get a parts breakdown and an operator’s manual?
Do I have to take my Ferris back to the dealer that I purchased it from?
What oil do I use for my hydraulic system?
Where can I get a technical service manual for my Ferris mower?
What is the life expectancy of a Ferris mower?
What is the service schedule for my Ferris?
My Ferris does not track straight when both sticks are pushed all the way forward?
How often should I grease my Ferris mower?
Engine:
What oil do I use in my engine?
Can I run E85 (ethanol) fuel in my mower?
Operation:
How do I stop tearing the grass when I do a zero turn?
What is the steepest hill I can cut with a zero turn?
What can I do about grass blowing out from the front of the deck or leaving clumps when mulching or bagging?
Other Questions:
Where can I get Ferris hats, T-shirts, jacket, etc.?
Sales:
What are the differences and similarities between the Ferris mowers?
(Click here to see the breakdowns on the Ferris product line). If you have any further questions regarding any of the models, please visit you local Ferris dealer. They will be happy to help you in your decision making process.
Can I purchase my Ferris mower and/ or parts direct from the factory?
Ferris Industries only sells through authorized Ferris dealers. (Click here to find you closest dealer) The dealer is factory trained to set up your Ferris mower and perform any warranty work. They also keep a good stock of parts to serve you faster. If your dealer does not have the part in stock, it can be ordered from the Ferris Parts Department and shipped the same day.
What should I do to get the most from my Ferris mower?
Ferris recommends that you follow your service maintenance schedule. This is listed in your operators manual or (click here for the list of machines). Be sure to clean any debris that may have collected on and under the machine. Make sure the machine is off and the parking brake is on. If you wash your Ferris lawnmower, dry the machine down afterwards. This will cut down of the possibility of water getting into items that may breakdown over time from corrosion.
What and where can I find prices on the different Ferris products?
Please feel free to contact your local Ferris dealer for the most accurate pricing and availability. We do not sell products direct from the factory, so we are unable to quote prices. Your local Ferris dealer will also be able to give you information on any special offers or special financing programs that are currently available.
What is the resale or trade-in value of my used Ferris mower?
Ferris Industries does not deal in the used equipment market, so we will not be able to provide you with any value or pricing information. We recommend that you contact your local dealer. The values depend on your location, condition, hours of use, etc. of the used equipment. Ferris commercial mowers do retain a higher than normal resale value due to the quality construction and the heavy duty components we use in our products.
How do I become a Ferris authorized dealer?
For information on becoming part of our Ferris team (click here) and fill out the request form.
Are trailer hitches available for zero turns?
Yes, Ferris Industries offers a trailer hitch kit for the IS500Z, 1000Z, IS1000Z, IS1500Z, IS2000Z, IS3100Z, IS4500Z (requires extreme duty bumper), IS5100Z series mowers. This can be ordered through your authorized Ferris Dealer.
Are there different seat options available for zero turns?
Yes, the IS2000Z series of commercial mowers will accept the deluxe high backed seat with increased lumbar support. This can be ordered through your authorized Ferris Dealer.
Service:
What is the warranty on my new Ferris mower?
All new Ferris commercial lawnmowers carry a 2 year commercial or residential front to rear warranty on parts and labor. Belts, tires, brake pads, battery and blades carry a 90 day warranty. The warranty period begins on the date of purchase by the original purchaser.
What is the warranty on my used Ferris mower?
The Ferris 2 year commercial or residential warranty only applies to the original purchaser of the machine. The warranty is not transferable.
Why should I use genuine Ferris OEM parts?
All Ferris parts are built to the OEM specifications and carry a 90 day factory warranty if they are installed by an authorized Ferris dealer. A short example of an aftermarket parts problem that may occur: It is recommended that you replace your hydraulic filter with the Ferris OEM replacement filter. There are filters out on the market that will fit this same application and look exactly the same, but the internal filter system is not. Most engine oil filters that you will find are 50 micron pressure filters and the Ferris hydraulic filter is a 10 micron pressure filter. The pistons in the hydraulic pumps have a 40 micron tolerance, which means using an improper filter may lead to actually not filtering the system properly. This will increase the contaminants in the oil, will cause premature wear and lead to a catastrophic failure in the hydraulic system. Using the Ferris OEM parts for your Ferris mower not only can help extend the life of your machine, but will also give you the peace of mind that your Ferris mower will continue to function properly over time.
How can I get a parts breakdown and an operator’s manual?
(This link will take you there) or you can find them under the Tech Support tab on the main page of our website under parts and operators manuals.
Do I have to take my Ferris back to the dealer that I purchased it from?
You do not have to take your Ferris mower back to the same dealer you originally purchased it from. Any authorized Ferris dealer can perform warranty work for you.
What oil do I use for my hydraulic system?
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Models showing SAE20W: SAE30W can be used in climates where the cold start temperature is above 60 degrees Fahrenheit, or in older units with a noticeable drop in speed.
Where can I get a technical service manual for my Ferris mower?
Ferris does not offer a Technical Service Manual. Refer to your operators manual and local dealer. The operators manual contains most of the service information needed to maintain your Ferris mower. If the information you are looking is not in the operators manual, please feel free to contact your local dealer. They have the factory training, experience and tools to assist you in keeping your Ferris in top running condition.
What is the life expectancy of a Ferris mower?
The life of any Ferris mower depends on many different things. To actually put a number on it is just about impossible. The maintenance, hours of operation, environmental conditions during use, and how you use your Ferris mower are just a few things that will effect the life of any Ferris mower. We have customers that are still operating some of our original mowers from the mid 80’s. Then you will find some of our newer mowers that look like they have been through a war that are only a few years old. As with any product, if you use it as intended and properly maintain it, it should provide you with reliability and performance for many years.
What is the service schedule for my Ferris?
(Click here to go to the Service checklist chart)
My Ferris does not track straight when both sticks are pushed all the way forward?
Not every Ferris mower will track perfectly straight when both sticks are pushed all of the way forward. There are several variables that will play into the way the mower will track when the sticks are in the full forward position. The tires for example will make a difference if the circumference and air pressures are not matched up properly. You can have a matched set of tires that have a 1/4” difference in circumference. These tires are considered a set, but will roll farther a ¼” per complete tire roll. The air pressure can also add or subtract the way a tire will roll by changing the circumference. When you set your air pressures, it may be necessary to have one tire set at one setting and the other at 2 +/- psi to even them out. Also the stops may be set where some adjustment may be needed. Refer to your operators manual for adjustment directions. It is also possible the hydro adjustment is off, but do not change this as it may allow the mower to move without control. If you still find that the sticks are off then you may want to have your local dealer go through and reset the adjustments.
How often should I grease my Ferris mower?
Depending on the amount of use the Ferris mower gets will dictate the amount of grease you will need. The spindles and caster wheels are generally the most often greased. If you are a light use homeowner, then greasing the mower at the beginning and middle of the season is generally enough. The spindles and castor wheels should be done around once a month because of the moving interior parts. Commercial mowers that put hundreds of hours on their Ferris mower would be looking at greasing the mower everyday depending on usage. FYI: the spindles have a large cavity in them for the grease to set into. You will find that it takes a larger amount of grease than everything else on the mower.
Engine:
What oil do I use in my engine?
For the proper engine oil to run in your engine please refer to the original engine manufacturer.
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Can I run E85 (ethanol) fuel in my mower?
No. Do not run Ethanol (E85) fuel in your Ferris mower. The engines are not designed to handle the different nature of that style fuel. Check with the engine manufacturer for any questions pertaining to Ethanol (E85) fuel.
Operation:
How do I stop tearing the grass when I do a zero turn?
When doing a 180 degree turn on your Ferris mower, you will need to make sure both wheels continue to spin free. The reason the turf is tearing is because one of the wheels is locked in place. One stick in forward and the other in reverse (slow down into the turn and keep the speed low) will achieve a tight turn without tearing the grass. Not every condition will allow you to accomplish this without tearing the grass. If you find that you can not avoid tearing the grass while making a zero-turn, then we suggest that you do a 3 point turn. This takes only a second longer to accomplish and will keep the lawn in better shape.
What is the steepest hill I can cut with a zero turn?
We do not recommend that you traverse a hill with a larger grade than 15 degrees. The way you can check that you would be ok to mow a side hill would be to try and back up the hill. If you can not back up the hill you will want to look at using a walk behind or other style of mower meant for side hills of a steep incline.
What can I do about grass blowing out from the front of the deck or leaving clumps when mulching or bagging?
When you are mulching or bagging there are a few things to keep in mind. The decks can hold a large volume of grass that is beyond the capability of the blower or mulching kit to process. They work the best when the grass is cut no more than ¾” at one time. If the grass is taller, cutting twice (once on a higher setting and then again at your normal setting) would be the best solution for maintaining a good cut quality. This allows sufficient air movement around the blades of grass so they are processed properly. If you are continuing to have clumping issues, you can also slow down. Depending on the times of year, grass type, weather conditions, you may be traveling to fast for the blades to process all of the grass properly. So slowing down will help the deck system to keep up with the cutting process.
Other Questions:
Where can I get Ferris hats, T-shirts, jacket, etc.?
(Click here) or click the Ferris Wear tab on the main page.
